Description
“In Charge: A Competence Approach to Supervisory Management” is a fundamentally new and important series of books for all those training in supervision and management at NVQ/SVQ level 3. The books are designed to impact the underpinning knowledge to fulfil the MCI’s competencies. “Managing Operations” examines the different types of organizations in both the public and private sectors. It considers the relationship between operations, marketing and personnel, and looks at: work practice, planning, resourcing, legislation, and customer relations. Providing a clear introduction and packed with examples and cases, “Managing Operations” is a complete overview of the supervisory functions and the skills they demand. The books will be especially useful for those taking courses via the NEBSM, RSA, ISM, City and Guild and BTEC. Other series titles include “Managing Finance” and “Information and Managing People”.
