Description
This book offers a comprehensive view of ‘expertise’ and how it is developed and applied by organizations and workers. Chapters explore how expertise can be viewed as constituted through various forms of communication and how we can use this perspective to better understand the role of expertise in processes of organizing. Dr. Jeffrey W. Treem is an Assistant Professor of Communication Studies in the Moody College of Communication at The University of Texas at Austin. His program of research explores the relationship between communication practices and social perceptions of expertise, primarily in organizational contexts. Specifically, his studies examine how communication technologies facilitate recurrent, interactive practices that affect attributions of knowledge individuals make regarding coworkers, and the perceived value of organizational work. Dr. Treem’s work appears in publications such as Journal of Communication, Communication Monographs, Journal of Applied Communication Research, and Communication Yearbook. ; Paul Leonardi (Ph.D., Stanford University) is the Duca Family Professor of Technology Management at the University of California, Santa Barbara. He is also the Investment Group of Santa Barbara Founding Director of the Master of Technology Management Program. Leonardi’s research focuses on how companies can design their organizational networks and implement new technologies to more effectively create and share knowledge. He is particularly interested in how data intensive technologies, such as simulation and social media tools, enable new ways to access, store, and share information; how the new sources of information these technologies provide can change work routines and communication partners; and how shifts in employees’ work and communication alter the nature of an organization’s expertise. Introduction; 1 Jeffrey W. Treem & Paul M. Leonardi: What is Expertise? Who is an Expert? Some Definitive Answers; Part 1: Frameworks for the Study of Expertise and Organizing; 2 Timothy Kuhn & Jens Rennstam: Expertise as a Practical Accomplishment Among Objects and Values; 3 Joshua B. Barbour, Paul Sommer, & Rebecca Gill: Technical, Arcane, Interpersonal, and Embodied Expertise; 4 Harry Collins: Three Dimensions of Expertise; Part 2: Reviewing Dimensions of Expertise in Organizational Contexts; 5 Wang Liao, Patrick MacDonald, and Y. Connie Yuan: The Impact of Communication Behaviors on Expertise Recognition in Intercultural Collaboration; 6 David Merritt, Pei-Yao Hung, & Mark Ackerman: Expertise Finding; 7 Kay Yoon, Naina Gupta, & Andrea B. Hollingshead: Judging the (In)Competence of Coworkers: Impression Formation and Early Work Experiences; Part 3: 3: Expertise as Communicated Within Professional Contexts; 8 John Lammers, Natalie J. Lambert, Bryan Abendschein, Tobias Reynolds-Tylus, & Kira Varava: Expertise in Context: Interaction in the Doctors’ Room of an Emergency Department; 9 Patrice M. Buzzanell & Ziyu Long: Learning Expertise in Engineering Design Work: Creating Space for Experts to Make Mistakes; 10 Mark Aakhus, Punit Dadlani, Ralph Gigliotti, Christine Goldthwaite, Allie Kosterich, Surabhi Sahay: Communication Expertise as Organizational Practice: Competing Ideas About Communication in the Market for Solutions; Part 4: New Directions for the Study of Expertise, Communication, and Organizing; 11 Jeffrey W. Treem & William C. Barley: Explaining the (De)Valuation of Process Experts in Contemporary Organizations; 12 Bart van den Hooff & Julia Kotlarsky: Managing Dispersed and Dynamic Expertise in Fluid Organizational Forms; 13 Janet Fulk: Conceptualizing Multilevel Expertise
