Description
Companies and work have undergone significant change, and a new productive model has emerged. This book shows how the model works, showing its high degree of coherence in terms of the integration of functions within companies. This book creates a new and challenging theory of services, rooted in the concrete experience of workshops and offices. JEAN PIERRE DURAND is Professor of Sociology and Chair of the Centre de Recherches Pierre Naville, at the University of Paris-Evry, France. He is the co-author of After Fordism, Teamwork in the Automobile Industry and Living Labour: Life of the Line at Peugeot-France. List of Figures List of Tables Acknowledgements Introduction Reforming Corporate Structures: Integrating Reticular Reasoning and Tight Flows The Tight Flow Rules: Work under Time Constraints The Competency Model The Reshaping of Labour: Tight Flow and the Mobilization of Employees The Fragmentation of the Labour Market and the Mobilization of Employees Information Technology and the Service Industry: White-Collar Work More Difficult but More Interesting Work? Intensification and Autonomy Unionism and Globalization Conclusion Notes Bibliography Index
