Description
Dave Gray, SVP Strategy, Dachis Group, is an author and management consultant who works with the world’s leading companies to develop and execute winning strategies. His previous book, Gamestorming (O’Reilly), has sold more than 50,000 copies and has been translated into 14 languages. Thomas Vander Wal has been working with folksonomies since their darkest origins, and is credited with inventing the terms ‘folksonomy’and ‘infocloud’. He talks and writes about folksonomies more or less continuously. Thomas is also on the Steering Committee of the Web Standards Project and helped found the Information Architecture Institute. He lives in Bethesda, Maryland. Praise for The Connected Company Introduction Acknowledgments Foreword Part One: Why change? Chapter 1: The connected customer Chapter 2: The service economy Chapter 3: Everything is a service Chapter 4: Services are complex Chapter 5: How companies lose touch Chapter 6: Structural change is necessary Chapter 7: Complexity changes the game Part Two: What is a connected company? Chapter 8: Connected companies learn Chapter 9: Connected companies have a purpose Chapter 10: Connected companies get customer feedback Chapter 11: Connected companies experiment Part Three: How does a connected company work? Chapter 12: Wrangling complexity Chapter 13: The future is podular Chapter 14: Pods have control of their own fate Chapter 15: Pods need platforms Chapter 16: How connected companies learn Chapter 17: Power and control in networks Part Four: How do you lead a connected company? Chapter 18: Strategy as a Pool of Experiments Chapter 19: Leading the connected company Chapter 20: Managing the connected company Part Five: How do you get there from here? Chapter 21: The Risks of Connectedness Chapter 22: Starting the journey Bibliography Discussion Questions
