Description
REVEALING ANALYSES OF JAPAN’S SERVICE SECTOR AND THE “OUTSIDERS” WHO ARE ENERGISING IT An examination of the history and future of the Japanese service industries, in which deep analysis is coupled with up-close profiles of world entrepreneurs who are galvanising it. Two self-made millionaires, Tim Clark and Carl Kay, divulge their secrets and reveal through interviews and analysis the achievements of a dozen other non-Japanese businesspeople who have used their “outsider” perspective to successfully identify basic customer needs. Readers learn the tips, tricks and inspired connections made by traders like Steven Gan, a Chicagoan who went from managing his family accounts to running a debt collection business with 700 Japanese clients, using American methodologies; Song Wen Zhou, a software engineer from China who became the first foreigner to list his company on the Japanese stock market; and Neeraj Jhanji, a graduate student from India, who created an avatar-based broadband chat-space business that has plugged into Japan’s leading mobile ‘phone carrier, NTT DoCoMo.
