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“A landmark in the debate on the future of public policy.”-The Washington Post. David Osborne, managing partner of The Public Strategies Group, has served as an advisor to Vice President Al Gore, a consultant to America?s public sector managers and a counselor to leaders worldwide. He lives in Essex, Massachusetts. Reinventing Government – David Osborne and Ted Gaebler Acknowledgments Preface Introduction: An American Perestroika 1. Catalytic Government: Steering Rather Than Rowing 2. Community-Owned Government: Empowering Rather Than Serving 3. Competitive Government: Injecting Competition into Service Delivery 4. Mission-Driven Government: Transforming Rule-Driven Organizations 5. Results-Oriented Government: Funding Outcomes, Not Inputs 6. Customer-Driven Government: Meeting the Needs of the Customer, Not Bureaucracy 7. Enterprising Government: Earning Rather Than Spending 8. Anticipatory Government: Prevention Rather Than Cure 9. Decentralized Government: From Hierarchy to Participation and Teamwork 10. Market-Oriented Government: Leveraging Change Through the Market 11. Putting It All Together Appendix A Appendix B Notes Index
