Description
“Managing Information” describes how successful organizations make best use of information and knowledge – the key resources in business. It explains why information technology is essential for the management of business processes, and should be central to any business strategy. This updated edition provides a compelling rationale for organizations to use appropriate systems, and for individuals to acquire the skills to manage and use the systems. It describes how computer systems continue to evolve to meet business needs, and provides examples and exercises to help readers develop their skills. There is a new emphasis on the Internet – how to use it to keep up to date with the latest business issues, and how teams can communicate and collaborate with intranets. All of the most common sub-systems are described and explained, including Enterprise Resource Planning (ERP), Business-to-Business (B2B), Business-to-Consumer (B2C), Supply Chain Management (SCM), Customer Relationship Management (CRM) and Enterprise Application Integration (EAI). This new edition includes updated and expanded material on the sharing of information between organizations and provides guidance on how to use the Internet to keep up to date with the latest business issues. More emphasis has been placed on teamwork and intranets, and the concepts of Enterprise Resource Planning (ERP), Business-to-Business (B2B) and Business-to-Consumer (B2C) are covered in detail. Computer exercises based upon the Microsoft XP operating system have been included to consolidate learning. Simple, and more advanced exercises demonstrate how to acquire, store, organize and present information, using Word, Excel, PowerPoint and Explorer. The latest possibilities of outsourcing the whole IT department and relying on an Application Service Provider (ASP) who delivers a complete IT service through the Internet are also explored.
