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Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption (Business and Digital Transformation)

SKU: 9780367343521

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Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption (Business and Digital Transformation), K. Thomas Liaw, 9780367343521

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Part I: Digital Technology Advancements, Digital Disruption, and Digital Business Transformation 1. Introduction and Need for This Book 2. IT, Information Systems, Strategic Information Systems and Digital Technologies 3. Digital Technology Advancements and Digital Disruption: Game Changing Opportunities and Existential Threats 4. Digital Business, the Digital Business Imperative, and Digital Business Transformation Part II: Digital Disruption and Digital Transformation in the Hospitality and Leisure Industry 5. Digital Disruption and Digital Transformation in the Hospitality and Leisure Industry 6. Impact of Digital Disruption and Digital Transformation on Hospitality and Leisure Managers Part III: Leveraging Digital Technologies to Thrive in the Digital Era: Roles of Hospitality and Leisure Managers 7. Role of Hospitality and Leisure Managers in Digital Business Strategy, Digital Innovation, Digital Learning, Adaptability and Agility 8. Role of Hospitality and Leisure Managers in Digital Customer Engagement, Digital Stakeholder Engagement, and Digital Customer Experience 9. Role of Hospitality and Leisure Managers in Enterprise Architecture Management, Technology Sourcing, Data Management and Data Analytics 10. Role of Hospitality and Leisure Managers in Cyber Security, Information Privacy, and Digital Ethics 11. Role of Hospitality and Leisure Managers in Digital Leadership, Accelerated Change and Transformation, Digital Risk Management, and Digital Governance Part IV: Keeping Up with Digital Technology Advancements 12. Keeping up with Digital Technology Advancements Part V: Digital Technologies Deep Dive 13. Data, Data Management, Data Analytics and Data Science Technologies 14. Internet of Things (IoT) Technologies 15. Artificial Intelligence (AI) Technologies 16. Video Analytics, Computer Vision, and Virtual Reality Technologies 17. Robotics, Drones, 3D and 4D Printing Technologies 18. Network and Connectivity Technologies 19. Blockchain and Other Distributed Ledger Technologies

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