Original price was: $32.00.$18.00Current price is: $18.00.
Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications (Routledge Revivals), Jacques Defourny, 9780367230180
First Published in 1999, this book stresses the service aspects of an organization – especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).
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