Description
Stuart Sterling and Anna Payne work in the Civil Contingencies Secretariat of the Cabinet Office. Brian Duddridge is Business Continuity Manager for the Welsh Government. Andrew Elliott is the External Business Continuity Policy Lead for the Scottish Government. Michael Conway is Director at Renaissance Contingency Services. Introduction 1 Part I: Discovering Business Continuity 7 Chapter 1: Introducing Business Continuity 9 Chapter 2: Understanding the Importance of Business Continuity 19 Chapter 3: Achieving Rapid Results and Quick Wins 33 Part II: Starting Out on Your Business Continuity Journey 51 Chapter 4: Focusing on What’s Important: Business Impact Analysis 53 Chapter 5: Considering the Risks to Your Business 71 Chapter 6: Building Resilience in Your Supply Chain 95 Chapter 7: Selecting the Right Continuity Strategies 107 Chapter 8: Developing Your Business Continuity Plan 127 Part III: Embedding Business Continuity into Your Company 141 Chapter 9: Building a Great Business Continuity Team 143 Chapter 10: Managing a Crisis 153 Chapter 11: Validating Your Business Continuity Plan 171 Part IV: Examining Business Continuity in Specific Contexts 193 Chapter 12: Calling in the Experts 195 Chapter 13: Viewing Business Continuity from a Manufacturing Perspective 207 Chapter 14: Developing a Retail Business Continuity Programme 217 Chapter 15: Using Business Continuity with Professional Services Firms 225 Chapter 16: Making Insurance Work 235 Part V: The Part of Tens 249 Chapter 17: Ten Top Tips for Keeping Your IT in Great Shape 251 Chapter 18: Ten Tips for Communicating Internally During a Disruption 257 Chapter 19: Ten Tips for Effective External Communication in a Crisis 263 Index 269
