Description
Operations management is becoming critical among the success factors of financial institutions. Banking/ Trading – Operations Management focuses on the particular challenges and new trends the operations manager has to address, which involves a balancing act between cost optimization and growing business requirements. Banking operations have been developed from data-entry and mass labour-intensive processes to highly automated process controlled environments. This work comprises a mixture of practical and academic elements; it is designed to contribute to better functioning operations departments by providing the tools to implement theoretical concepts in real situations, proven in daily practice. DR GERRIT JAN VAN DEN BRINK is Managing Operational Risk Controller with the Dresdner Bank AG. He was previously an internal auditor, controller, IT Manager, CFO and Head of Operations with Rabobank in the Netherlands and Germany. He has also worked as a consultant in operational risk to German banks. Gerrit Jan van den Brink holds a PhD from the Erasmus University of Rotterdam and is the author of Operational Risk: The New Challenge for Banks, published by Palgrave Macmillan in 2001. Introduction PART I: TRENDS IN OPERATIONS MANAGEMENT From Data-Entry to Process Control Outsourcing the Next Stage Processing and the Internet: Implications for the Back Office Operational Risk Management: The Core Risk for the Operations Manager E-Commerce: Remember the Pitfalls PART II: ORGANISATION AND MANAGEMENT Leadership versus Management? Business Process Redesign Project Management: Lessons Learned from IT Projects Cost Accounting in the Operations Area PART II: LEADING PRACTICE Collateral Management OP Risk in Payments Information Technology for Operations Managers Management Information For Operations Managers
